Yahoo Customer Service: The Continuing Saga

After reading the first reply from Yahoo that absolutely nothing to do with my actual problem, I realized that pursuing the course would lead to nothing... and emptyness. Yet, I went ahead and tried anyways. I'm a glutton for punishment, I suppose.

I wrote back:

Thanks for the reply, but none of what you wrote addresses my problem.

I wrote: The title and artist of the song currently playing reverts to a default of "Imagine" by Prefect Circle nearly half the time. No matter what song or genre, the song and artist is wrong. This is especially annoying when I hear a song I don't know and would like to find out who sings it, or rate it, but I can't but Launchcast is telling me I'm listening to A Perfect Circle when I clearly am not."

I listen to Launchcast in Messenger, completely apart from any browser, so Mozilla, Netscape, or anything else is NOT my problem.

Try reading the problem before sending a prepackaged response. Thanks!

Maybe I could have been a little more polite... but I figured that nobody was actually reading what I wrote anyways, as evidenced by their first reply, so why should I bother being nice about it?

A day or two later I get this in reply, once again confirming my suspicion that nobody is actually reading what I write:

Thank you for writing to Yahoo! Music. The problem you are experiencing may be caused by a difficulty setting your user cookie. A cookie is a small piece of information stored by your browser to help identify who you are. Yahoo! uses cookies to keep you signed into your account as you move from page to page. If your cookie is not being accepted correctly, you will be signed out of your account as soon as you move to a different page. This is what is likely blocking your current ability to sign in or stay signed in.

What?!? Where did I tell them I couldn't stay signed in? They plainly aren't reading jack!

"Oryan", the Yahoo Customer Care agent then goes on to give me this entire email full of
suggestions about how to work with cookies. Thanks, but that's NOT my problem.

I will reply back shortly and see what other gem they can come up with.