Reasons why outsourcing Customer Service overseas is a bad idea: #487

I use Yahoo Messenger at work to keep in touch with the offices at the other end of the building. Having that program running gives me the added bonus of being able to listen to my Lanchcast station. My office is in some sort of radio-wave blackhole, so I can barely tune in anything without being online. Anyways, Launchcast in Messenger has a few quirks... nothing drastic, just annoying. One such quirk is that the Artist/Song Title doesn't always update properly, and even more annoyingly updates to the wrong info... usually defaulting to some song. In my case, 1 out of every 2 or 3 songs defaults to Imagine by A Perfect Circle. The song actually playing isn't Imagine... that's just what displays in my Messenger.So, I decided to write Yahoo Customer service and let them know... maybe they are smart enough to have a fix for it (not bloody likely).

Here's what I submitted to them:

OS: Windows XP SP2
What firewall software do you currently have installed? None
Subject: Other
Type your feedback here: The title and artist of the song currently playing reverts to a default of "Imagine" by Prefect Circle nearly half the time. No matter what song or genre, the song and artist is wrong.

Simple, polite, straightforward... how hard could it be for them to provide me with a quick answer? Harder than I thought, evidently.

Their reply:

Hello,

Thank you for writing to Yahoo! Music.

Unfortunately LAUNCHcast is not currently compatible with the OSX system or the Mozilla, Firefox, Safari and Netscape 6-7 browsers. At this time there is no estimated date as to when this service may be available using these applications.

WTF? Did they even read what I wrote?!? I wasn't typing in some strange language, was I? I didn't use particularly difficult words, did I? I didn't realize getting a decent answer would be so hard. Their answer had absolutely nothing to do with what I asked.