Overseas CS: The Final Chapter

In reply to the pointless “cookies” email from Yahoo Customer Service I wrote:

Thank you for the tip, but cookies aren't the issue. I'm well aware of how they work. My problem (if you'd read my first email) has absolutely NOTHING to do with staying logged in. You’re reply was an admirable effort, but once again your pre-packaged form letter failed miserably at addressing my problem. I encourage you once more to "read" what my problem actually is.

I’m not asking too much, am I? My question is clear enough, is it not?

I thought by this point I was wearing them down… maybe enough emails sent back would trigger some sort of alert, forcing an intelligent person to actually take 15 seconds and actually look at my email.

I was right... just not about the "intelligent" part.

Thank you for writing to Yahoo! Music. Our engineering staff is currently looking into the problem that you are experiencing. We apologize for the inconvenience and would like to assure you that we are doing everything in our power to resolve the issue as quickly as possible.

We appreciate your patience and understanding on this matter. As always, your satisfaction is our goal.

Translation: “We don’t know WTF your problem is, and we can no longer
 be bothered with it."

I'm glad I don't pay for the service... but I really pity those that do.

If indeed "your satisfaction is our goal"... I can't help but wonder what
 would happen if it wasn't.